/* ============================================================
   Phone Phoebe — Call centres page (Phoebe QA)
   Builds on styles.css + home.css (timeline, bento, faq-split, finale).
   ============================================================ */

/* ---------- Hero ---------- */
.qa-hero { position: relative; overflow: hidden; padding-block: clamp(3rem, 7vw, 5.5rem) clamp(3.5rem, 8vw, 6rem); }
.qa-hero::before {
  content: ""; position: absolute; inset: 0; pointer-events: none;
  background: radial-gradient(45% 50% at 85% 30%, rgba(29, 91, 216, .13), transparent 70%), radial-gradient(40% 45% at 70% 85%, rgba(14, 159, 110, .12), transparent 70%);
}
.qa-hero > .container { position: relative; display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: clamp(2rem, 5vw, 4.5rem); align-items: center; }
.qa-hero h1 { font-size: clamp(2.5rem, 5.4vw, 4.4rem); line-height: 1.02; letter-spacing: -.04em; font-weight: 800; margin-bottom: 1.2rem; }
.qa-hero h1 em { font-style: normal; display: block; background: linear-gradient(100deg, var(--blue), var(--green-ink) 75%); -webkit-background-clip: text; background-clip: text; color: transparent; }
[data-theme="dark"] .qa-hero h1 em { background-image: linear-gradient(100deg, #60A5FA, #34D399 75%); }
.qa-hero .lead { font-size: clamp(1.05rem, 1.5vw, 1.2rem); max-width: 34rem; margin-bottom: 1.8rem; }
.qa-hero__for { display: inline-flex; align-items: center; gap: .5rem; font-weight: 600; font-size: .92rem; color: var(--blue); background: var(--blue-soft); padding: .4rem .85rem; border-radius: 999px; margin-bottom: 1.2rem; }

/* ---------- Example scorecard ---------- */
.scorecard { background: var(--surface); border: 1px solid var(--line); border-radius: 28px; box-shadow: var(--shadow-2); padding: clamp(1.2rem, 2.5vw, 1.7rem); }
.scorecard__label { display: inline-block; font-size: .75rem; font-weight: 700; color: var(--muted); background: var(--bg-alt); padding: .25rem .6rem; border-radius: 999px; margin-bottom: .9rem; }
.scorecard__head { display: flex; align-items: center; gap: 1rem; padding-bottom: 1.1rem; border-bottom: 1px solid var(--line); }
.scorecard__meta { flex: 1; min-width: 0; line-height: 1.35; }
.scorecard__meta strong { display: block; font-family: var(--display); color: var(--ink); font-size: 1.05rem; }
.scorecard__meta span { font-size: .85rem; color: var(--muted); }
.ring { --v: 86; width: 74px; height: 74px; border-radius: 50%; flex: none; display: grid; place-items: center; background: conic-gradient(var(--green) calc(var(--v) * 1%), var(--line) 0); }
.ring span { width: 58px; height: 58px; border-radius: 50%; background: var(--surface); display: grid; place-items: center; font-family: var(--display); font-weight: 800; font-size: 1.15rem; color: var(--ink); }
.crit { list-style: none; margin: 1rem 0; padding: 0; display: grid; gap: .7rem; }
.crit li { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: .3rem .8rem; align-items: center; font-size: .9rem; color: var(--ink); }
.crit b { font-weight: 600; }
.crit em { font-style: normal; font-size: .8rem; font-weight: 700; padding: .15rem .55rem; border-radius: 999px; background: var(--green-soft); color: var(--green-ink); }
.crit .is-miss em { background: #FEF3F2; color: #B42318; }
.crit .is-mid em { background: #FFFAEB; color: #8A5A00; }
.bar { grid-column: 1 / -1; height: 6px; border-radius: 6px; background: var(--bg-alt); overflow: hidden; }
.bar i { display: block; height: 100%; width: var(--w); border-radius: inherit; background: linear-gradient(90deg, var(--blue), var(--green)); transform-origin: left; }
.is-miss .bar i { background: #F04438; }
.is-mid .bar i { background: #F79009; }
.fb { border-radius: 18px; background: var(--blue-soft); padding: .95rem 1rem; font-size: .9rem; color: var(--ink); line-height: 1.5; }
.fb small { display: flex; align-items: center; gap: .4rem; font-weight: 700; color: var(--blue); font-size: .78rem; margin-bottom: .3rem; }
.fb__jump { display: inline-flex; align-items: center; gap: .35rem; margin-top: .6rem; font-size: .8rem; font-weight: 600; color: var(--blue); background: var(--surface); padding: .3rem .65rem; border-radius: 999px; }
[data-theme="dark"] .crit .is-miss em { background: rgba(240, 68, 56, .15); color: #F97066; }
[data-theme="dark"] .crit .is-mid em { background: rgba(247, 144, 9, .15); color: #FDB022; }
[data-theme="dark"] .crit em { color: var(--green); }

/* ---------- Problem statement ---------- */
.qa-gap { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: clamp(2rem, 6vw, 5rem); align-items: center; }
.qa-gap__big { font-family: var(--display); font-weight: 800; font-size: clamp(2rem, 4.2vw, 3.4rem); line-height: 1.08; letter-spacing: -.035em; color: var(--ink); margin: 0; }
.qa-gap__big span { color: var(--muted); }
.dots { display: grid; grid-template-columns: repeat(20, 1fr); gap: 6px; }
.dots i { aspect-ratio: 1; border-radius: 50%; background: var(--line); }
.dots i.heard { background: var(--blue); }
.dots.all i { background: var(--green); }
.dots-label { display: flex; justify-content: space-between; gap: 1rem; margin-top: .9rem; font-size: .88rem; color: var(--muted); }
.dots-label b { color: var(--ink); }

/* ---------- Feedback example ---------- */
.coach { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 1rem; }
.coach__card { border-radius: 24px; padding: 1.5rem; background: var(--surface); border: 1px solid var(--line); }
.coach__card h3 { font-size: 1.05rem; display: flex; align-items: center; gap: .5rem; }
.coach__card p { margin: 0; font-size: .97rem; }
.coach__card--good h3 { color: var(--green-ink); }
.coach__card--work h3 { color: #B54708; }
.coach__card--listen h3 { color: var(--blue); }
[data-theme="dark"] .coach__card--good h3 { color: var(--green); }
[data-theme="dark"] .coach__card--work h3 { color: #FDB022; }

/* ---------- Overflow offer ---------- */
.overflow { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr); gap: clamp(2rem, 5vw, 4rem); align-items: center; }
.overflow__list { list-style: none; margin: 0; padding: 0; display: grid; gap: .8rem; }
.overflow__list li { display: flex; gap: .9rem; align-items: flex-start; padding: 1rem 1.1rem; border-radius: 18px; background: rgba(255, 255, 255, .06); border: 1px solid rgba(255, 255, 255, .1); color: #E3ECF8; }
.overflow__list strong { display: block; color: #fff; font-family: var(--display); }
.overflow__list svg { color: #34D399; flex: none; margin-top: .15rem; }

/* ---------- Responsive ---------- */
@media (max-width: 1000px) {
  .qa-hero > .container, .qa-gap, .overflow { grid-template-columns: 1fr; }
  .coach { grid-template-columns: 1fr; }
}
@media (max-width: 680px) {
  .dots { grid-template-columns: repeat(10, 1fr); }
}